THE COMPUTER GUYS - Testimonial
Ask Fred For Some Quick HelpTHE GATEWAY EXPERIENCE:
      I don't like to salt another player's game, but this company is assaulting my ends, so I just want to wire my folks up with the 4-11.
     My customer has a Gateway Pentium III,  that he purchased in 2001. It died, and was out of warranty. We had to buy a new System Board, but since the old one is out of production, we also had to buy new memory and a new Pentium 4 CPU. The cost $310. I ordered the replacement, with an ETA of 5 days for it to arrive -and within days, the motherboard arrived. The next day the RAM came in, but on Friday, the CPU had not arrived. When I called them I was told "Oops, it will not arrive for another week." I decided to try and buy another chip locally, so my customer would not be down for another week. He had already lost 3 days work. When I inspected the board that they had shipped, I discovered that it did not fit the Gateway Proprietary, non Standard System Case. The pin outs were all wrong. I called them, and they informed me that they had made a mistake, and sent the wrong part. I decided to go out and buy a new System Board, RAM, and CPU from a local supplier, and with an additional $29. a new system case. I built a brand new PC from scratch, and Monday morning the client was back up and working.
     We decided to cut our loses, and use the old Gateway for a stool... Now comes time to square up with Gateway, and return the stuff that we no could not use. First it was company policy to charge me a 15% restocking fee, but I spoke harshly to them, and made them realize that this was their mistake, and that had their fulfillment been effective, I would be using the stuff.. So they waived the fee. I was informed that they would send me return labels, that would arrive in 10 business days. After 7 business days, I called them to see if the labels were in route, and wanted them to remove their charges from my credit card - which is apparently against their company policy. Making any effort to ship the labels that by now were seemingly lost was against company policy until the 10 business days had completely elapsed. After 10 business days, I waited for 2 more days, before trying to call them for the next excuse. When I did call, it was only to leave a message, to which there has been no reply.
     So according to my own Company Policy, I contacted American Express, and reversed the charges from the invoice. Whenever I do get the labels, I will send the products back - when my Attorney informs me that I have to.
     The moral to this long story... Dude, you should get a Dell.

 ►http://www.computerguys4u.com